courses
Diploma in Aviation & Hospitality Services ACDAHS
This diploma provides a comprehensive understanding of both aviation and hospitality services, designed to prepare candidates for a broad range of careers in these two growing industries.
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Course Overview:
The curriculum is one of the widest that bridges the gap between reservation and hospitality in itself. It covers the basics of aviation, hospitality management, food and beverage services, hotel operations, check-in procedures, soft skills, and front-office training on resume & interview preparation to equip students with skills that will be relevant across a variety of roles in the industry.
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Course Coverage:
1. Introduction to Aviation
Comprehensive training in the various facets of aviation including airline operations, airport management, safety standards, and an introduction to aviation law and ethics.
2. Introduction to Hospitality
This section explores the fundamentals of hospitality, focusing on passenger relations, customer service standards, and the role of hospitality in providing exceptional experiences at airports and airlines.
3. Food & Beverage Services
The module is centred around the food and beverage services role in aviation, including meal production, display, and service quality for airlines and hospitality companies.
4. Hotel Divisions & Departments
Get to know every department that exists at a hotel, from front desk functions to housekeeping, and how they work together to deliver a clean, unblemished guest experience.
5.Introduction To Airport Retails
Airport retail plays a crucial role in enhancing passenger experience, offering both domestic and international shopping options. This module explores how airport retail counters operate, how to engage with passengers regarding different products, and the techniques to effectively assist and persuade customers in their purchasing decisions.
6. Different Types of Foods
Understand the various cuisines offered in hospitality services, with an emphasis on nutrition, food presentation, and how to handle dietary requirements of passengers and hotel guests.
7. Airport & Hotel Visits
Out in the real world such exposure to airports and hotel as part of the daily assignments, communication with the professionals and the deeper insight into dynamic environment of the industry.
8. Proper Diet/Nutrition Chart
Learn about nutrition in the hospitality industry, with a focus on diet management, meal planning, and special dietary needs for passengers and hotel guests.
9. In-Flight Services
Focus on providing efficient and courteous in-flight services. This encompasses the duties of cabin crew, in-flight passenger management, and emergency scenarios.
10. Different Types of Ground Services
Delve into the types of services provided on the ground, such as check-in, baggage service, security and guest services at airports and hotels.
11. Customer Service Excellence
This focuses on how to deal with difficult customers, expectations management, and customer customization in aviation and in the hospitality field.
12. Personality Development & Grooming
Get acquainted with the skills that are required to project a professional appearance, taking into account personal grooming and proper dress for aviation and hospitality occupations, etc.
13. Check-in Procedures (Departure & Arrival)
This also covers a detailed examination of the process of check-in, encompassing ticketing, baggage management, security control, and passenger assistance during both the departing and the arriving phases.
14. Soft Skills & Group Activities
Improve communication, problem-solving, team work and flexibility via a series of activities that encourage a teamwork culture.
15. Resume Building & Interview Preparation
This module assists you in the creation of a successful resume, and then interviews training, which prepares you to confidently present yourself in interviews, and provides you with the job (at the aircraft or hospitality industry) after graduation.
16. Different Types of Rooms & Suites
Examine the different types of hotel accommodation provided such as standard rooms and suites, as well as specialty rooms for special needs or preferences.
Eligibility Criteria:
Candidate needs to have completed minimum 10+2 or equivalent. Genuine interest in both aviation and hospitality combined with communication and interpersonal skills will be the defining eligibility for enrolment.
Course Details:
Duration: 1 Year
Schedule: 3 Days a Week, 1 Hour a Day
Selection: Based on Personal Interview
Age: 18 to 27 Years
Qualification: Higher Secondary (10+2)
Placement Opportunities:
Graduates would benefit from our network, undertaking placements with the reputed airlines and the hospitality establishments. Further, the hands-on training prepares the students to take up positions in customer service, ground handling, and hospitality management. Hopefully, this will improve their employability in a very tough competitive environment.
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